Livid. Apoplectic.

No, not about Democrats (I even spelled it properly, this time. Though I usually drop the "r" on purpose). Not about Kerry. Not about politics. Some smartazz customer service person had the audacity to say "my manager is going to back me up no matter what."

Now, that may be true. If one of my folks tells a customer something, and it is within the policy, I will back them up, and my boss will back me up, and his boss, etc, all the way up to the CEO. But, we do not say "my boss is going to tell you the same thing." We say "sure, you can talk to my boss." Hey, maybe I will know of a better solution, but I would make sure that the customer knew that what the rep told them was right and correct.

You may be saying "hey, what’s the big deal?" Well, I guarantee, if you ever ask for a supervisor, and are told something along those veins, you will go ballistic. Happened 2 hours ago, and I am still pissed. It showed a complete and utter lack of respect for me.

OK, rant over. That is the great thing about blogs, maties, you can write and get it out of your system. Hopefully. Maybe. Crap, I’m still pissed off.

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2 Responses to “Livid. Apoplectic.”

  1. JulieB says:

    The standard miss spelling of Democrat is Demo-rat. 😉

  2. Ayup. I love doing that. Dems on forums and here (a few times) have taken great exception to that. Never mind having been called fascist, Nazi, brownshirt, repug, etc.

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