Delta Redux

Back on Sept 7th, there was a story about a US Soldier who was treated poorly by Delta Airlines that I blogged. I sent Delta an email, and received this back:

Dear Mr. Teach,

Thank you for your message via Delta’s Web site. We are grateful for your taking the time to share your concerns with us.

Delta regrets that you may have received a poor impression concerning our connection carrier’s handling of military personnel. We are currently conducting an investigation into the matter.

Please understand that Delta has supported our troops from the very beginning of Operation Iraqi Freedom. The company supports and greatly appreciates the sacrifice and dedication of our U.S. military who have courageously served our country, and has taken many actions to show our appreciation.

Initially, Delta began allowing ticket rule exceptions for ticketed military passengers and their family members at the onset of military action. In response to an abundance of offers from our SkyMiles members to donate miles for soldiers to return home under the U.S. military’s Operation Iraqi Freedom Rest and Relaxation program, Delta set up the SkyMiles for Heroes Program which provided award tickets for selected military personnel to return home during their leave period. Delta was the first airline to introduce this type of program and initiated this campaign with a donation of ten million miles.

Delta continues to host eligible military personnel who are traveling under the terms of the Rest and Relaxation program in our Crown Room Clubs worldwide. With a variety of travel services including personalized flight assistance, fully-stocked complimentary bars, high-speed WI-FI internet access, free local telephone calls, fax machines, satellite TV and more. Crown Room Club amenities provide passengers a differentiated travel experience and Delta welcomes the opportunity to serve our troops in this way.

We regret the situation with this particular soldier did not allow for a more favorable impression.

We appreciate your interest in Delta Air Lines.


I left the cust service reps name out on purpose. Whether anything comes of this, we will probably never know. Could be a snojob, or could be real. I tend to think it is real, as that is a rather personalized message, probably due to so many inquiries.

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