Bummer: The Initial Consumer Experience Of Healthcare.gov Didn’t Live Up To Expectations

As Obamacare ramps up with huge numbers moved to Medicaid and Medicare, along with those who will obtain insurance through the Exchanges (eventually), consumers should be prepared for lots and lots of failed expectations. Unless your expectation is poor service, poor care, byzantine dealings in order to use your insurance, lots of out of pocket costs, denial of some treatments and medicines, and long waits for care

(HHS) Unfortunately, the experience on HealthCare.gov has been frustrating for many Americans. Some have had trouble creating accounts and logging in to the site, while others have received confusing error messages, or had to wait for slow page loads or forms that failed to respond in a timely fashion. The initial consumer experience of HealthCare.gov has not lived up to the expectations of the American people. We are committed to doing better.

It’s The Government. We don’t expect any of it to do better.

In response, we have made a number of improvements to the account service. Initially, we implemented a virtual “waiting room,” but many found this experience to be confusing. We continued to add more capacity in order to meet demand and execute software fixes to address the sign up and log in issues, stabilizing those parts of the service and allowing us to remove the virtual “waiting room.” Today, more and more individuals are successfully creating accounts, logging in, and moving on to apply for coverage and shop for plans. We’re proud of these quick improvements, but we know there’s still more work to be done. We will continue to conduct regular maintenance nearly every night to improve the experience.

They should have left the waiting rooms in, that way those with Obamacare can get used to them. As for regular maintenance, HHS is supposedly bringing in the “best and brightest” to fix the website. I wonder how much it will cost the American People to fix this $634 million boondoggle of a website?

(Politico) The changes will give people more information and options up front without having to wrestle with the flawed online process. It gives more information about health plan choices and provides clearer instructions on how to download a paper application, get through by telephone or find someone to assist in person.

“As part of our ongoing efforts to make improvements every day, new content is being featured on HealthCare.gov in response to user feedback. It’s now easier than ever to preview plan information, access a downloadable application form and find in-person help in local communities,” HHS spokeswoman Joanne Peters said in a statement released late Sunday evening.

The changes allow people to see health plans and prices in their region without having to jump over online hurdles that have aggravated millions of people trying to get on the Healthcare.gov site, the portal for health-care coverage in the 36 states where HHS is running the insurance exchanges.

Those are things that they initially wanted to hide till they had everyone’s personal information. And they have updated. Down at the bottom of healthcare.gov you can find pre-subsidized rates without giving more than very basic information. Unfortuantely, once you get to the plans you only get the costs, not what the plans actually cover. What are the details. What the network is. Copays. Deductibles. In other words, what you’re paying for.

Crossed at Right Wing News and Stop The ACLU.

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One Response to “Bummer: The Initial Consumer Experience Of Healthcare.gov Didn’t Live Up To Expectations”

  1. Elephant_Gumballs_Room_Ignored says:

    What elephant?
    This has been a perfect example of how gov’t overreach can benefit and enhance a person’s life (until they reach 60). This process, though much more efficient in the private sector, is the only place that people can come to, put their personal data in, and get permission to access that same publicly available information. Without this wonderful life-enhancing website, people would not have health insurance or health care at all.

    Now, once we get more and more people signed up (for medicare and medicaid) then we can move toward the most efficient mechanism available for divesting middle and upper income people of their individuality and their incomes – single-payer insurance. The single-payer care will be negotiated at a later time when the people are more attuned to listen to what they are allowed to hear.

    Till then, please keep paying us money to retrofit that which would have been done faster, simpler, and cheaper in the private world. Because, soon there won’t be a private world. And, we are closer to that than you think.

    The fact that you can’t live without 17% of the massive welfare daddy is proof that you need us and don’t want anyone talking bad about us. You get scared when someone might not be able to just check their food stamp balance, let alone cash that 2-year and running federal unemployment check.

    You can not do without us. If you try, we will be very upset. You don’t want to see us upset. We have the military. You think the NPS and Dept of Education can get nasty? You have not seen anything yet.

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